If you’ve recently been involved in a motor vehicle accident, contact your insurance provider to report the accident and start a claim. An adjuster will be assigned to your case and will help guide you through the process.

It’s not necessary to see your physician prior to coming for a physiotherapy assessment, but if there are any serious medical concerns following the accident we do recommend you seek the advice of a doctor.

Following the initial MVA assessment, our physiotherapist will inform you if you’re eligible to receive treatments within the “Diagnostic Treatment Protocols” as legislated by the government of Alberta. These protocols are a pre-authorized set of treatments that must be completed within 90 days of your accident. The number of treatments authorized depends on the type of injury you have sustained. Your physiotherapist will discuss this with you further following the initial assessment.

If your treatment is not authorized within these protocols, treatment is then covered by your extended health benefit plan. If you do not have an extended health benefit plan, or if it does not cover the full cost of the treatment, then the motor vehicle insurance would cover the remaining balance.

Please do not hesitate to ask questions regarding these procedures. We understand that they can be quite overwhelming at times, especially if you’re in pain. We’re here to help make this process as smooth as possible and help you recover from these injuries in a timely manner.